Frequently Asked Questions

What is the process of determining care costs?
To determine the weekly cost for a person, the following assessments will be conducted:

A means test entails the local authority assessing the income, savings and assets of the individual in order to determine their contribution towards the care costs.

On the other hand, a care needs assessment evaluates the individual's level of care to ascertain their needs, support and the associated costs with this.

Care costs also come down to the resident’s choice of room and accommodation. Larger rooms and amenities can contribute to a higher weekly cost.

After this, based on the results of these, the care provider and home manager will let you know how much will be charged per week.
What are the different funding options when it comes to care?
We have a full enquiry pack telling you everything you need to know about care fees, funding and assessments. Download it here!
What happens if the money runs out while my loved one is in the care home?
In this case, it is important to notify the Home Manager with plenty of notice before reaching the threshold where private funding can no longer cover the cost of care.

Your loved one will be financially assessed again, we try, where possible, to enable the person to remain as part of the Majesticare Family and in the comfort of their home.

Where appropriate, we would contact the local authority for support and look at other options such as top up fees. However, each person’s individual financial situation is different and this can be discussed with the Home Manager.
How do I approach that conversation with my loved one about them going into care?
The home will arrange an assessment to see how their needs have changed. If appropriate, the person may be moved from residential care to nursing care for example, or from nursing/residential care to memory care. This process will be overseen by professionals such as a GP, Mental Health Nurse or Hospital Officials as well as the team members in the home including the Home Manager, resident and their family.
What happens if my loved one’s care needs change?
Transitioning a loved one into a care home can be a delicate and emotional process, but it's often a necessary step in ensuring their well-being. When discussing this possibility with your loved one, it's crucial to approach the conversation with empathy, understanding, and a focus on their needs and preferences. Start with your concerns for them in one area of their well-being such as their mobility or loneliness, rather than jumping straight in with care options.

Then use the information you have gathered about available care options to engage in an open and honest dialogue, listening to their concerns and addressing them with compassion. Try and catch them on a good day, have the conversation in a quiet and calm setting.

Involve them in the decision-making process, emphasising the benefits of professional care, the opportunity to maintain their independence and make new friends too. Remember, the goal is to find a solution that prioritises the comfort and well-being of you both.
How often do you check on residents during the day & night?
The frequency is personalised to the individual who is enabled to make choices and are equipped with devices to ask for assistance if needed. However, if a person cannot voice this, they will be cared for according to their needs and care plan.

At Haddenham Park, smart lighting allows for safe movement during dark evenings and late nights. Smart Sense and Acoustic Monitoring enable twenty four hour monitoring. Residents beauty sleep is never disturbed, as breathing and movement can be monitored remotely by our team in another room in the home, slight changes to movement and breathing immediately prompt our teams to respond and check on loved ones to see if they require assistance.
Can a resident's room be personalised with their own ornaments & belongings?
Yes, within the homes individual rooms can be personalised to the person’s liking. We can help install things like pictures, bigger TVs, furniture and anything else that might help them settle in.
Is my loved one allowed to have their pet in the home?
Pets are always welcome to visit the home. If you have a pet that you would like to live with please speak to your Home Manager to see how we can accommodate this for you. Our care homes frequently host therapy pet visits, featuring a wide range of animals, from puppies and birds to sheep and ponies.
What can you expect when moving into a new care home?
Our enquiry support pack outlines everything you can expect from moving into a Majesticare Care Home including checklists of what to bring with you! Download it here.
If following a visit to the home of your choice you would like to proceed, the home will conduct a financial assessment to determine how the fees will be paid. A senior member of the team will complete a pre-admission assessment in the persons own home, or place they are staying should they not have been able to visit the care home in person. This assessment will determine their care needs. The agreed room will be prepared, taking into account any equipment required. A date will set for admission which will be convenient for both parties.
What are the next steps after a show around?
How are care homes assessed?
Each care home in the UK is quality assessed by the Care Quality Commission (CQC) and Health and Safety Executives.
Who are the CQC?
The Care Quality Commission is the independent regulator of health and adult social care in England. They make sure health and social care services provide people with a service that is safe,caring,effective,responsive and well-led. They monitor, inspect and regulate services and publish what they find. Each of our care homes have had a CQC inspection and rating.
What is Alzheimer’s Disease?
Alzheimer’s is the most common dementia type, causing memory loss and confusion that worsens over time.
What is Vascular Dementia?
Vascular dementia results from poor blood flow to the brain, leading to complications with judgment and planning. Managing risk factors like high blood pressure can help slow progression.
What is Mixed Dementia?
Mixed dementia combines Alzheimer’s and vascular dementia symptoms, including memory loss and confusion.
How do I connect with my loved one who has dementia?
Maintaining a meaningful connection with a loved one who has dementia can be challenging. However, with patience and adjustments, you can still share quality moments together.

Start by setting the stage for good communication: choose a quiet, distraction-free environment and approach with a relaxed attitude. Use simple language and offer limited choices, like "Would you prefer toast or fruit for breakfast?" instead of open-ended questions. Allow the conversation to proceed slowly, without finishing their sentences.

Stick to familiar routines to provide comfort, but be flexible, especially in the late afternoons or evenings. Simply being present, playing soothing music, or offering a supportive touch can be very meaningful. Though the relationship has changed, your loved one is still there. Don’t hesitate to ask us for personalised tips — we will support you where we can to maintain connection with your loved one.
What are the common signs & symptoms of dementia?
Recent memory loss

Repetitive behaviours like the repetition of stories

Confusions with time, places and familiar people

Difficulty with language like struggling to find the right words emotional instability

Getting lost or disorientated

Difficulty with normal routines
What support is available to my loved one at night?
Each of our homes have a dedicated memory care community, designed to provide a safe and secure environment for people. These areas are accessed through coded doors, ensuring the safety of your loved one.

Within each memory care community, there is a sensory room that people can use at any time, whether during the day or night. This sensory room provides a calming and therapeutic space.

Additionally, each of our homes has a dedicated care team including nurses on-site throughout the night. These team members regularly check on each resident, ensuring their comfort and well-being. People who mobilise through the night have a sensor to alert the team that they are moving around and may need assitance.

Through experience, we’ve found that some people living with dementia are not always orientated to day and night. This very often means people are sitting in the lounge and communal areas, when this happens a member of the team will monitor them more closely to respond to their needs.
What is the staff to resident ratio within the care home?
Our homes use a dependency tool to determine staffing levels which are always typically higher then required staffing numbers. This ensures there are always plenty of team members available to meet the needs of the residents.
What qualifications do your care team have?
Our healthcare assistants have the mandatory Care Certificate. Our clinical team are appropriately trained and licensed, each holding a personal PIN number. We prioritise and ensure our entire care team has the skills and qualifications needed to provide high-quality, care to the people who live in ur care homes, providing them with frequent training and learning opportunities.
Does every Care Home Manager have an extensive background in care?
Our healthcare assistants have the mandatory Care Certificate. Our clinical team are appropriately trained and licensed, each holding a personal PIN number. We prioritise and ensure our entire care team has the skills and qualifications needed to provide high-quality, care to the people who live in ur care homes, providing them with frequent training and learning opportunities.
Do you cater to individual diets?
We will always cater to meet individual diets.
Is all food cooked in the home?
Yes, all food is freshly cooked in the home. Where possible, each care home uses locally sourced and fresh produce.
Where can I eat my meals?
There are formal dining areas in all our homes for people to enjoy a social environment and dining experience. However, residents are able to eat their meals wherever they feel most comfortable. It will always be the persons’ choice.
What entertainment & activities are carried out in the care home?
Each care home has a dedicated Activities Team that conducts one-to-one activities and interactions as well as hobby groups and events for the home as a whole. Each week a specialised activity schedule is released so that no day is the same. However, people may also choose what they would like to do on a day-to-day basis based on a variety of games and experiences that are already in the home. For example, Haddenham Park has a stunning cinema room for an afternoon film or sporting event as well as a cosy snug & library allowing for a moment of quiet reading or a game of chess.

FAQs. Your questions answered.

We understand how emotional and overwhelming it can feel to choose the right care home and take those first steps towards moving in.

It's why we’ve taken the time to compile a comprehensive list of frequently asked questions to ease any uncertainty and offer the confidence and reassurance you need when considering becoming part of our welcoming community here at Haddenham Park.

Our Home Manager and Customer Relations Team are always here to support you, every step of the way.

Care and Support.

Our luxury care home and retirement living apartments are suitable for those who are 65 and over.
At our Aylesbury care home and retirement apartments, we're proud to offer a range of care options thoughtfully designed to meet the evolving needs, preferences, and stages of life of both current and prospective residents at Haddenham Park.

Residential without care. Perfect for you or a loved one seeking an independent and fulfilling lifestyle within our warm and welcoming community.

Residential with care. Gentle, tailored support that's there when you need it to help maintain an independent lifestyle with added peace of mind.

Dementia care. As part of our beautiful Chatsworth community, you or your loved one will benefit from highly specialised memory care. Our memory care community is thoughtfully and sensitively designed to be safe and engaging, with stimulating environments that support those living with a dementia.

Nursing care. 24-hour, highly experienced nursing support is provided with compassion and sensitivity for those with more complex health needs.

Respite care. Ideal for those needing a short-term stay to rest and recover after illness or a hospital visit, or for giving family caregivers a well-earned break. Respite guests enjoy the same comfortable, luxurious surroundings, vibrant activities, and all-inclusive facilities as our permanent residents.

If you’d like more information on the care options or to discuss the best choice for you or your loved one, please don’t hesitate to contact a member of our Haddenham Park team. Contact us >
Yes. We offer both one-bedroom and two-bedroom apartments that are perfect for couples who wish to live together and share their new home at Haddenham Park.

Should a couple prefer to move into the care home together, we’ll always do our best to arrange rooms close to one another wherever possible.
We understand how care needs can change over time, and we're here to support you or your loved one throughout this journey. A thoughtful and thorough assessment will be undertaken to understand how we can best support evolving needs. This may mean a move from residential to nursing care, or perhaps to memory care, depending on what will provide the most comfort and wellbeing.

Any decisions will be made collaboratively, involving healthcare professionals such as GPs, mental health specialists, or hospital staff, alongside our dedicated team, the Home Manager, your loved one, and of course, you and your family.
Yes. All areas throughout Haddenham Park are wheelchair accessible.
Yes, you can continue to see your own GP if they are able to visit the home or you are able to visit them. We also have a partnership with local GP surgeries to ensure residents have regular access to medical care and support whenever it’s needed.
If you would prefer not to, or are not able to manage your own medication, a medication-trained member of our care team will administer it for you at the appropriate times throughout the day.
Our homes use a carefully considered dependency tool to determine the right level of staffing based on the individual needs of our residents. Staffing levels are typically above the required minimums, ensuring there are always plenty of team members available to provide attentive, personalised care and support.
At Haddenham Park, our fully qualified nursing and care team are present 24 hours a day. There's always a member of the team close by should you need anything, whether that’s care, a listening ear, or simply a warm cup of tea during a wakeful moment during the night.
Our healthcare and care assistants all hold the nationally recognised Care Certificate, ensuring they meet essential standards of care. Our clinical team members are fully qualified, licensed professionals, each with their own personal PIN number.

We place great importance on continuous learning, offering regular training to ensure every member of our care team has the skills and knowledge needed to provide the highest standard of care and support to our residents.

Funding Care.

The weekly cost of care is determined through various assessments.

A care needs assessment is carried out to evaluate the level of individual support required, ensuring all care needs are met and helping to determine the associated costs.

Alongside this, a means test, usually carried out by the local authority, considers an individual’s income, savings, and assets to understand what contribution they may be asked to make.

The type of accommodation chosen will also influence the weekly fee; for example, apartments, larger rooms or those with additional features may carry a higher weekly cost.

Once these assessments are complete, Majesticare and our Home Manager will clearly explain the final weekly fee, ensuring everything is transparent and tailored to you or your loved one’s specific needs and preferences.
As care needs naturally evolve, we'll adapt the support we provide you or your loved one so they receive the right level of care. If needs increase, for instance, moving from residential to nursing or within our memory care community, we'll carry out a new needs assessment to determine the right level of care. These changes may influence the weekly cost of care.

Our Home Manager will discuss any necessary changes with you so you are fully informed and can make decisions with confidence and clarity.
Funding options include:

Self-Funding - for those with assets over £23,250.

Local Authority Funding - if your assets are under the above threshold, you may be eligible for means-tested support provided by the local authority.

NHS Continuing Healthcare (CHC) - full funding for individuals with complex health needs; may include privately paid top-ups for additional services.

Top-Up Fees - if local authority or CHC funding doesn’t cover full costs, a top-up can be paid by you or a third party.

Equity Release - homeowners aged 55+ may be able to release funds from the value of their property to cover care fees (professional advice on this option is strongly recommended).
If you're considering self-funding or equity release, we'd recommend consulting an independent financial advisor who specialises in care funding. Our Home Manager can also offer guidance and introduce you to one of our trusted partners.

For local authority means testing or NHS (CHC) health-related funding, our Home Manager is here to help you explore the options available and support you in finding the right path for your individual circumstances.
You’ll receive your invoice in the first week of each month. This invoice covers the fees for the month ahead, as payments are made one month in advance.
Generally, no deposit is needed. However, if you’d like us to hold a specific room for you, we do ask for a deposit to reserve it on a first-come, first-served basis. This deposit isn’t refundable, but it will be deducted from your first invoice when you move in.
If your private funds are approaching the threshold, it’s important to let the Home Manager know as early as possible so we can help you plan ahead.

A new financial assessment will be needed, and wherever possible, we’ll do everything we can to support you in remaining part of the Majesticare family and staying in the comfort of your home.

If appropriate, we’ll contact the local authority to explore funding support, as well as options like top-up fees. We understand how every situation is different, and our Home Manager will be on hand to guide you through the next steps with care and understanding.

Safety & Innovation.

Each room and apartment at Haddenham Park includes a personal doorbell to offer a sense of privacy, smart lighting to support safe movement at night, and discreet Smart Sense and Acoustic Monitoring systems. These features work together to provide round-the-clock reassurance, allowing our team to respond swiftly to any changes, while maintaining the calm and dignity you deserve.
Yes, each room and apartment at Haddenham Park includes a personal doorbell to offer a sense of privacy and a feeling of ownership.
Alexas for Senior Living are in all of our luxury apartments and in our care home rooms.
Rooms in Chatsworth, our memory care community, do not have Alexas.
Smart Sense and Acoustic Monitoring are discreet technologies designed to enhance safety without disturbing rest. Smart Sense detects subtle changes in movement or daily routines that may indicate someone needs support. Acoustic Monitoring listens for unusual sounds, such as a call for help, and alerts our team immediately.

Together, they provide 24/7 reassurance, allowing our Haddenham Park team to respond swiftly and sensitively while maintaining each resident’s privacy and peace.
Yes. Our landscaped gardens are safely enclosed for everyone to enjoy time in our beautiful outdoor space.

Chatsworth, our memory care community, also features a secure rooftop terrace with a memory and kitchen garden, providing residents the opportunity to spend time outside, enjoy the feeling of sunshine, and gardening activities.
The Care Quality Commission (CQC) is the independent regulator of health and adult social care in England. They ensure that services provide care that is safe, caring, effective, responsive, and well-led.

The CQC monitors, inspects, and regulates care homes, then publishes its findings and gives each home one of four ratings:

Outstanding

Good

Requires Improvement

Inadequate

Each of our care homes has been inspected and rated by the CQC, and you can view these ratings on the CQC website.

Visit the CQC website to learn more.

Lifestyle & Activities.

Yes absolutely! We encourage everyone to be part of our wide range of activities and events throughout our care home.

Where possible, we bring all our communities together to create opportunities for friendship, a shared happiness and moments to remember.
Absolutely! Haddenham Park is your home, and friends and family are always welcome to join you in activities and events, sharing the fun and enjoyment and creating new memories together.
Yes. Our Lifestyle and Activities Team is dedicated to helping you or your loved one explore new adventures, both within and beyond our home. We have a Haddenham Park minibus for regular outings and experiences in the local area.
Places on our trips are popular, so we manage them in a way that ensures everyone has the opportunity to join in and enjoy something special.
Yes, absolutely. Before you arrive and throughout your time at Haddenham Park, we take the time to get to know your life story, past, present, and future. We’ll learn about your hobbies and interests and, wherever possible, help you to continue enjoying them.

Our Activities and Lifestyle Team is passionate about weaving residents’ interests into our vibrant calendar of activities, creating opportunities to share and enjoy them together.
Yes. At Haddenham Park, we deeply value and respect the spiritual, cultural, and religious diversity of everyone in our care. Before you move in and throughout your time with us, our team will take the time to understand your beliefs and preferences, ensuring these are thoughtfully reflected in your daily care and support.
Yes, absolutely! Haddenham Park is your home, and you’re always welcome to enjoy any of our shared spaces. Communal areas are there for you to enjoy time with friends and family, or simply to enjoy a quiet space and a moment of relaxation.
Yes. Spending time outdoors is something we greatly encourage for everyone at Haddenham Park. For those with a private outdoor space, we'll support you in tending your own little garden.

Our beautifully landscaped grounds include raised beds and potting sheds, perfect for green-fingered residents to enjoy both new and familiar hobbies. Chatsworth, our memory care community, has a rooftop garden with views stretching across the local area. A safe, thoughtfully designed space that gently stimulates the senses and helps residents stay connected to the value of nature.

We also have a vibrant shared community garden that brings residents together with the wider Aylesbury and Haddenham community. A wonderfully welcoming space full of colour, life and new friendships.
Yes, Well-behaved pets are always welcome at our Aylesbury care home.

Moving in to Haddenham Park.

Once you’ve chosen the room that feels right for you or your loved one, and we can look forward to welcoming you into our Haddenham Park family, we’ll ask for payment equivalent to the first week’s fees to secure your chosen space. This amount will then be deducted from your first month’s invoice when you move in.
When you arrive at Haddenham Park, you’ll be warmly welcomed by a senior member of our team. We’ll make sure you’re comfortably settled into your room and take time to show you around your new home.

Your room will be thoughtfully prepared by our Maintenance Team, with any personal furniture, photographs, or treasured belongings you’ve brought with you. It's our priority to ensure that your room feels just like home with warmth, comfort, and familiarity.

To provide even more assistance, we've created a useful Guide to Moving into Haddenham Park, including a checklist of essential items and personal touches. Click HERE to download.
Yes, each room in our luxury care home or retirement apartment comes fully furnished for your comfort and convenience. You're very welcome to personalise your space with small pieces of furniture, a larger television, and meaningful personal items.

If you’d like to bring larger pieces of furniture, we’ll always do our best to accommodate them. Simply speak to our Home Manager or a member of our Maintenance Team, who will be happy to help facilitate this for you.
Absolutely, and it’s something we always encourage. Your room is your own personal space, and it's our priority to ensure it feels as comfortable and familiar as possible from the moment you become part of our beautiful care home.

Our Maintenance Team is always available to help with anything you'd like to bring. Whether it's hanging pictures, setting up larger TVs, or placing furniture, we want your new home here at Haddenham Park to feel truly yours.
Our all-inclusive lifestyle covers everything needed for comfort, wellbeing, and peace of mind, including:

Fully Furnished, beautifully designed rooms and apartments with 24/7 care and nursing support*

Housekeeping, linen, and laundry services. Specialist or excessive laundry may incur additional costs.

Access to an exceptional range of on-site facilities, including a wellness spa, cinema, fully equipped gym, private dining room, vibrant bistro, and our community hub.

Wifi & smart technology are available throughout our Aylesbury care home.

Fresh and nutritious, beautifully prepared meals, snacks, and beverages are all included. Private dining experiences are also available on a first-come, first-served basis.

Family and friends are welcome at any time. Beverages and snacks are always readily available. Should you wish to dine together, please just let a member of our team know in advance.

Our wonderful lifestyle and activities team arranges engaging daily activities, events, and excursions. You can also enjoy personal touches like newspapers and hairdressing, manicures, and other wellbeing services.

Initial healthcare assessments, including physio, optical, and dental, are included. Any ongoing or specialist treatment may carry an additional cost.
Contents insurance is not generally required, but it depends on the items you choose to bring with you. If you have any high-value belongings, please discuss them with the Home Manager before moving in so we can decide together whether additional insurance would be advisable.
Our wonderful Housekeeping team will clean your room every day to make sure you always have a fresh, clean and welcoming space just for you.
Your clothes and beddding will be washed regularly by our Housekeeping team. To help keep everything safe and organised we'll also label all of clothing when you first move in to your new home here at Haddenham Park.
Yes, we have a good amount of parking available for residents and visitors.
Pets are always very welcome to visit Haddenham Park. If you have a pet you’d like to live with you, please speak with the Home Manager so we can explore how we can make this possible together.

We also recognise the importance of animal therapy. As part of activites schedule you'll often find visiting animals from dogs and birds to reptiles, sheep, and the fabulous minitorure ponies, Every visit bring so many smiles and such comfort to our residents and team alike!

Dining at Haddenham Park.

Yes, absolutely. As part of your pre-admission assessment, we'll take the time to learn your likes and dislikes, from how you or your loved one takes tea to the size of mug preferred. Making sure we understand your routines helps our team ensure a smooth and comfortable transition into your new home.

For those with specific dietary needs, these will be carefully identified as part of our care planning and pre-admission assessment. At Haddenham Park, all meals are prepared fresh each day by our highly trained and talented kitchen team, allowing us to cater for any individual, ongoing, or newly arising dietary requirements.
At Haddenham Park, all meals are prepared fresh each day in our kitchens. Our talented and experienced chefs use local and seasonal ingredients wherever possible to create a thoughtfully designed four-week menu. Every dish is cooked with care and tailored to individual dietary needs to nourish and delight our residents at every meal time.
Quite simply, our chefs will happily prepare something fresh for you or your loved one to enjoy. We always have a selection of lighter meals available. Whether it’s a fluffy omelette, your favourite sandwich, or a comforting bowl of soup, we’ll make sure there’s something just right for you.
Yes, absolutely. Our talented kitchen team are always happy to prepare your favourite dish! From a classic Victoria sponge, comforting bangers and mash, or a Tarte Tatin to share with visiting family and friends, creating a much-loved meal is something we’re always delighted to make possible.
At Haddenham Park, you have the freedom to enjoy your meals wherever you feel most comfortable. You’re welcome to dine in our elegant dining rooms, in the company of others, or choose the quiet of your own room or apartment.

For special occasions, our elegant private dining spaces are also available for you to share memorable meals with family and friends. Simply speak to a member of our team so we can arrange this in advance for you.
Friends and family are always welcome to join you or a loved one for a meal at our Haddenham care home. Whether it's a light lunch in our bistro or a quiet meal together in the privacy of your room or retirement apartments, we're always happy to accommodate.

For those special occasions, our stunning private dining room can be reserved for an à la carte dining experience to enjoy together. Just let a member of the team know in advance so we can make all the arrangements for you.
Yes, alcohol is permitted. As part of our all-inclusive fees, so there’s no additional charge for enjoying drinks at Haddenham Park. You’re also welcome to bring in your own favourites if you wish.
Yes, always. Throughout our communities, you’ll find hydration stations stocked with drinks and a variety of snacks. If you or your loved ones have a favourite treat or soft drink, just let us know and we'll do our best to make sure it's always available for you.

Our Bistro always offers a tempting selection of freshly baked cakes, and using your in-room Alexa, you can request a light snack or a cup of tea at any time, day or night. Our team will also regularly check in to offer drinks and refreshments, ensuring you’re always comfortable, nourished, and well cared for.

Frequently Asked Questions

What is the process of determining care costs?

What are the different funding options when it comes to care?

What happens if the money runs out while my loved one is in the care home?

How do I approach that conversation with my loved one about them going into care?

What happens if my loved one’s care needs change?

How often do you check on residents during the day & night?

Can a resident's room be personalised with their own ornaments & belongings?

Is my loved one allowed to have their pet in the home?

What can you expect when moving into a new care home?

What are the next steps after a show around?

How are care homes assessed?

Who are the CQC?

What is Alzheimer’s Disease?

What is Vascular Dementia?

What is Mixed Dementia?

How do I connect with my loved one who has dementia?

What are the common signs & symptoms of dementia?

What support is available to my loved one at night?

What is the staff to resident ratio within the care home?

What qualifications do your care team have?

Does every Care Home Manager have an extensive background in care?

Do you cater to individual diets?

Is all food cooked in the home?

Where can I eat my meals?

What entertainment & activities are carried out in the care home?