Frequently Asked Questions
What is the process of determining care costs?
To determine the weekly cost for a person, the following assessments will be conducted:
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A means test entails the local authority assessing the income, savings and assets of the individual in order to determine their contribution towards the care costs.
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On the other hand, a care needs assessment evaluates the individual's level of care to ascertain their needs, support and the associated costs with this.
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Care costs also come down to the resident’s choice of room and accommodation. Larger rooms and amenities can contribute to a higher weekly cost.
After this, based on the results of these, the care provider and home manager will let you know how much will be charged per week.
What are the different funding options when it comes to care?
We have a full enquiry pack telling you everything you need to know about care fees, funding and assessments. Download it here!
What happens if the money runs out while my loved one is in the care home?
In this case, it is important to notify the Home Manager with plenty of notice before reaching the threshold where private funding can no longer cover the cost of care.
Your loved one will be financially assessed again, we try, where possible, to enable the person to remain as part of the Majesticare Family and in the comfort of their home.
Where appropriate, we would contact the local authority for support and look at other options such as top up fees. However, each person’s individual financial situation is different and this can be discussed with the Home Manager.
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How do I approach that conversation with my loved one about them going into care?
The home will arrange an assessment to see how their needs have changed. If appropriate, the person may be moved from residential care to nursing care for example, or from nursing/residential care to memory care. This process will be overseen by professionals such as a GP, Mental Health Nurse or Hospital Officials as well as the team members in the home including the Home Manager, resident and their family.
What happens if my loved one’s care needs change?
Transitioning a loved one into a care home can be a delicate and emotional process, but it's often a necessary step in ensuring their well-being. When discussing this possibility with your loved one, it's crucial to approach the conversation with empathy, understanding, and a focus on their needs and preferences. Start with your concerns for them in one area of their well-being such as their mobility or loneliness, rather than jumping straight in with care options.
Then use the information you have gathered about available care options to engage in an open and honest dialogue, listening to their concerns and addressing them with compassion. Try and catch them on a good day, have the conversation in a quiet and calm setting.
Involve them in the decision-making process, emphasising the benefits of professional care, the opportunity to maintain their independence and make new friends too. Remember, the goal is to find a solution that prioritises the comfort and well-being of you both.
How often do you check on residents during the day & night?
The frequency is personalised to the individual who is enabled to make choices and are equipped with devices to ask for assistance if needed. However, if a person cannot voice this, they will be cared for according to their needs and care plan.
At Haddenham Park, smart lighting allows for safe movement during dark evenings and late nights. Smart Sense and Acoustic Monitoring enable twenty four hour monitoring. Residents beauty sleep is never disturbed, as breathing and movement can be monitored remotely by our team in another room in the home, slight changes to movement and breathing immediately prompt our teams to respond and check on loved ones to see if they require assistance.
Can a resident's room be personalised with their own ornaments & belongings?
Yes, within the homes individual rooms can be personalised to the person’s liking. We can help install things like pictures, bigger TVs, furniture and anything else that might help them settle in.
Is my loved one allowed to have their pet in the home?
Pets are always welcome to visit the home. If you have a pet that you would like to live with please speak to your Home Manager to see how we can accommodate this for you. Our care homes frequently host therapy pet visits, featuring a wide range of animals, from puppies and birds to sheep and ponies.
What can you expect when moving into a new care home?
Our enquiry support pack outlines everything you can expect from moving into a Majesticare Care Home including checklists of what to bring with you! Download it here.
If following a visit to the home of your choice you would like to proceed, the home will conduct a financial assessment to determine how the fees will be paid. A senior member of the team will complete a pre-admission assessment in the persons own home, or place they are staying should they not have been able to visit the care home in person. This assessment will determine their care needs. The agreed room will be prepared, taking into account any equipment required. A date will set for admission which will be convenient for both parties.
What are the next steps after a show around?
How are care homes assessed?
Each care home in the UK is quality assessed by the Care Quality Commission (CQC) and Health and Safety Executives.
Who are the CQC?
The Care Quality Commission is the independent regulator of health and adult social care in England. They make sure health and social care services provide people with a service that is safe,caring,effective,responsive and well-led. They monitor, inspect and regulate services and publish what they find. Each of our care homes have had a CQC inspection and rating.
What is Alzheimer’s Disease?
Alzheimer’s is the most common dementia type, causing memory loss and confusion that worsens over time.
What is Vascular Dementia?
Vascular dementia results from poor blood flow to the brain, leading to complications with judgment and planning. Managing risk factors like high blood pressure can help slow progression.
What is Mixed Dementia?
Mixed dementia combines Alzheimer’s and vascular dementia symptoms, including memory loss and confusion.
How do I connect with my loved one who has dementia?
Maintaining a meaningful connection with a loved one who has dementia can be challenging. However, with patience and adjustments, you can still share quality moments together.
Start by setting the stage for good communication: choose a quiet, distraction-free environment and approach with a relaxed attitude. Use simple language and offer limited choices, like "Would you prefer toast or fruit for breakfast?" instead of open-ended questions. Allow the conversation to proceed slowly, without finishing their sentences.
Stick to familiar routines to provide comfort, but be flexible, especially in the late afternoons or evenings. Simply being present, playing soothing music, or offering a supportive touch can be very meaningful. Though the relationship has changed, your loved one is still there. Don’t hesitate to ask us for personalised tips — we will support you where we can to maintain connection with your loved one.
What are the common signs & symptoms of dementia?
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Recent memory loss
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Repetitive behaviours like the repetition of stories
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Confusions with time, places and familiar people
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Difficulty with language like struggling to find the right words emotional instability
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Getting lost or disorientated
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Difficulty with normal routines
What support is available to my loved one at night?
Each of our homes have a dedicated memory care community, designed to provide a safe and secure environment for people. These areas are accessed through coded doors, ensuring the safety of your loved one.
Within each memory care community, there is a sensory room that people can use at any time, whether during the day or night. This sensory room provides a calming and therapeutic space.
Additionally, each of our homes has a dedicated care team including nurses on-site throughout the night. These team members regularly check on each resident, ensuring their comfort and well-being. People who mobilise through the night have a sensor to alert the team that they are moving around and may need assitance.
Through experience, we’ve found that some people living with dementia are not always orientated to day and night. This very often means people are sitting in the lounge and communal areas, when this happens a member of the team will monitor them more closely to respond to their needs.
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What is the staff to resident ratio within the care home?
Our homes use a dependency tool to determine staffing levels which are always typically higher then required staffing numbers. This ensures there are always plenty of team members available to meet the needs of the residents.
What qualifications do your care team have?
Our healthcare assistants have the mandatory Care Certificate. Our clinical team are appropriately trained and licensed, each holding a personal PIN number. We prioritise and ensure our entire care team has the skills and qualifications needed to provide high-quality, care to the people who live in ur care homes, providing them with frequent training and learning opportunities.
Does every Care Home Manager have an extensive background in care?
Our healthcare assistants have the mandatory Care Certificate. Our clinical team are appropriately trained and licensed, each holding a personal PIN number. We prioritise and ensure our entire care team has the skills and qualifications needed to provide high-quality, care to the people who live in ur care homes, providing them with frequent training and learning opportunities.
Do you cater to individual diets?
We will always cater to meet individual diets.
Is all food cooked in the home?
Yes, all food is freshly cooked in the home. Where possible, each care home uses locally sourced and fresh produce.
Where can I eat my meals?
There are formal dining areas in all our homes for people to enjoy a social environment and dining experience. However, residents are able to eat their meals wherever they feel most comfortable. It will always be the persons’ choice.
What entertainment & activities are carried out in the care home?
Each care home has a dedicated Activities Team that conducts one-to-one activities and interactions as well as hobby groups and events for the home as a whole. Each week a specialised activity schedule is released so that no day is the same. However, people may also choose what they would like to do on a day-to-day basis based on a variety of games and experiences that are already in the home. For example, Haddenham Park has a stunning cinema room for an afternoon film or sporting event as well as a cosy snug & library allowing for a moment of quiet reading or a game of chess.